At TinyToyPlanet.com, we want you to be completely satisfied with your purchase. If you are not happy with an item, we are here to help. Please read our Return and Refund Policy carefully before making a request.
You may request a return within 7–14 days of receiving your order (choose your preferred timeframe).
To be eligible, items must be:
Unused and in original condition
In original packaging (including accessories, manuals, and tags)
Free from damage, stains, or signs of wear
Returned with proof of purchase (order number or receipt)
For safety and hygiene reasons, the following items cannot be returned:
Opened or used toys
Plush toys without original seal
Customized or personalized items
Clearance or sale items
Gift cards
If your item arrives damaged, defective, or missing parts, contact us within 48 hours of delivery.
We may request:
Photos or videos of the defective product
Packaging images
Order details
After verification, you may receive:
A replacement
A store credit
A full refund (based on the situation)
To initiate a return:
Email us at support@tinytoyplanet.com
Provide your order number and reason for return
Wait for approval and return instructions
Ship the item back using a trackable method
Note: Unauthorized returns will not be accepted.
If the return is due to our mistake (wrong item, defective item), we cover the return shipping.
If the return is due to customer reason (changed mind, ordered wrong item), you are responsible for the return shipping cost.
Shipping fees are non-refundable.
Once we receive and inspect your returned item, we will notify you of approval or rejection.
If approved, your refund will be processed within 5–7 business days to your original payment method.
Depending on your bank, the refund may take additional time to reflect.
If you haven’t received your refund after the processing period:
Check your bank account
Contact your bank or credit card company
If still unresolved, email us at support@tinytoyplanet.com
We only offer exchanges for:
Damaged items
Defective items
Wrong products received
Exchanges depend on product availability.
Orders may only be canceled before they are shipped.
Once dispatched, cancellations or changes are not possible.
For all return, refund, or exchange requests, contact us at:
